LLAETHDY CWM GWENDRAETH DAIRIES - TERM AND CONDITIONS OF SALE
1. Introduction
1.1. We are Llaethdy Cwm Gwendraeth Dairies Cyf. a limited company with the company number 12676057, with registered office at Penrhiw Farm, Cwmisfael, Llanddarog, Carmarthenshire, Wales, SA32 8BY (“we”, “us” or “our”).
1.2. These are the terms and conditions on which we will deliver fresh local milk and any other produce that we offer from time to time (together the “Produce”) directly to your door. We supply Produce on the assumption that you are a private domestic consumer, and you must inform us if this is not the case.
1.3. Please read these terms and conditions before placing an order. By signing up via our portal you are accepting and agreeing to the terms and conditions. If you do not accept these terms and conditions, you must not place an order for Produce.
2. Sign Up and Orders
2.1. You may sign up for an account for deliveries (“Account”) and place an order for Produce by signing up via our customer portal https://cgvalley.bookingandticketingsystems.info.
2.2. The prices for the Produce are listed on the Customer portal and website. All prices include VAT.
2.3. You accept that we may, at our sole discretion, choose to accept or decline your sign up via the customer portal. We may for example, decline an order if you are located outside the delivery areas.
2.4. If we have accepted your Order, a legally binding contract is created between us based on these terms and conditions. You must then settle your account balance weekly or fortnightly at the latest. All payments can be made through our customer poral/app or over the phone.
2.5. All prices are subject to change, and in the event that we make changes to our published prices, you will be notified by e-mail, and you will need to amend your standing order accordingly.
2.6. Our customer services team (the “Team”) can be contacted by calling 01269 506100 or by sending an e-mail to milk@cgvalley.co.uk. If you are unsure about any part of the sign up and ordering process, please do not hesitate to contact the Team.
2.7. Unless you contact us to make changes to your Account, you will receive the same volume of Produce each week (“Recurring Order”). You may manage or amend your Recurring Order by using the Portal. If you need to change your Recurring Order, or simply make a one-off alteration, you can either use our Portal or contact the Team.
3. Deliveries
3.1. Deliveries are carried out by our local drivers twice weekly.
3.2. We May deliver your products during the night or late afternoon
3.3. We may suspend deliveries and take any other action as we consider appropriate in the event that we do not receive payment on time.
3.4. Areas we cover. You can only place an order on our portal if we cover your area. Deliveries will be made to your address as registered in your Account
3.5. You must provide us with accurate information. You can add any specific, reasonable, delivery instructions to your Account on our portal or App (for example, “leave on the doorstep”). The address and any other information you provide to us must be accurate and complete.
3.6. Your presence is not required to take delivery. We make deliveries at night or in the early hours of the day. Because of that, we will leave your orders on your doorstep. We will not check if you are at home or knock at your door and hand your order to you. For those reasons, if you are going to be away (for example, if you are going on holiday), you must add a holiday on our portal.
3.7 If you change your address. You must update your details on your Account by letting us know on 01269 506100
4. Your Responsibilities
4.1. You are responsible for ensuring that all information on the customer portal is correct when signing up.
4.2. You are responsible for ensuring that your property is safe for our drivers to attend and suitable for receiving deliveries of Produce.
5. Late Payments
5.1. If we are unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
5.2. You agree to cover in full all reasonable costs, expenses and outgoings that we incur in the process of obtaining payments from you if a failed payment occurs.
6. VAT
If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
7. Delays
We are not responsible for delays outside our control. If our supply of the Produce is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but if the delay is likely to be substantial you can contact the Team to close your Account and receive a refund for any products you have paid for, but not received.
8. Your Legal Rights
8.1. You accept and agree that due to the fresh and perishable nature of the Produce, the cancellation rights and “cooling-off” period under the Consumer Rights Act 2015 do not apply to sales of Produce in connection with these terms.
8.2. If you think there is something wrong with your product, you must contact the Team. We honour our legal duty to provide you with products that are as described to you on the Website and that meet all the requirements imposed by law. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.
8.3. Due to the perishable nature of the Produce, you must notify us of any issue before the ‘Use By’ (or equivalent) date.
9. Changes to the Produce and Deliveries
9.1. We can always change the Produce (such as the processing method or packing and bottles, for example) to reflect changes in relevant laws and regulatory requirements.
9.2. We can suspend the supply of the Produce in order to:
9.2.1. deal with technical problems or make minor technical changes; or
9.2.2. update the Produce to reflect changes in relevant laws and regulatory requirements.
9.3. We will contact you in advance to tell you we are suspending supply of the Produce, unless the problem is urgent or an emergency. If we suspend supply, we will refund any sums you have paid in advance for products you will not receive.
9.4. We reserve the right to restrict or end deliveries in any specific area at our sole discretion. We will give you notice of any such changes when we are able.
10. Ending the Contract
10.1. You may close your Account at any time by contacting the Team.
10.2. We can end our contract with you if you do not make any payment to us when it is due and you still do not make payment within 14 days of our reminding you that payment is due.
11. Our Responsibilities
11.1. We are responsible for losses you suffer caused by us breaking this contract, unless the loss is:
11.1.1. Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
11.1.2. Caused by a delaying event outside our control. As long as we have taken the steps set out in section 7, we are not responsible for delays outside of our control.
11.1.3. Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
12. Privacy Policy
The way we use any personal data you give us is set out in our Privacy Policy displayed on the Website.
13. Complaints
13.1. The Team will do their best to resolve any problems you have with us or the Produce.
13.2. These terms are governed by the laws of England and Wales and any claims against us will only be heard in the English and Welsh courts.
14. Website Use
14.1. We are the owner or the licensee of all intellectual property rights in the Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
14.2. The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must not take, or refrain from taking, any action on the basis of the content on the Website.
14.3. Although we make reasonable efforts to update the information on the Website, we make no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up to date.
15. Other Important Terms
15.1. We can transfer our contract with you, so that a different organisation is responsible for supplying the Produce.
15.2. You can only transfer your contract with us to someone else if we agree to this.
15.3. The contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
15.4. If a court decides that some of these terms are unlawful, the remaining terms will continue to apply.
15.5. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that does not mean we cannot
16. Refund policy
16.1. If you decide to cancel your regular order with us, we will make a reimbursement if your account is in credit. The full amount of credit will be Refunded.